Can somebody please explain to me how UPS can lose a package that measures 20x20x48 and weighs 52 pounds? Honestly, it’s beyond me and every person I tell the story to. If you follow this blog at all, you know we were hired for a cool unique job of building a half dozen of our Recycled Wood Chevron Planter Boxes for a couple “On The Border” restaurants. All the building goes great, the client is madly in love with the photos I send over of the progress and I proceed to ship them. All goes well at my local UPS Store, the shipping costs were pretty much what I expected them to be and then it was just a waiting game while we used their tracking numbers to follow their journey across the country.
Fast forward a week and I check the tracking numbers. What I see gives me a quick moment of panic. 2 out of the 3 boxes arrived at their destination in Sherwood, Arkansas but one box was scanned at the Little Rock UPS facility with no update after being scanned (and this is two days AFTER they scheduled delivery date). Immediately I call UPS to find out what’s going on and of course all their employees are of ZERO help and they’re only telling me what I can already see online. Ugh. They tell me to give it a few more days and if it still doesn’t show up, then I need to go back to the UPS store I shipped it from and have the manager open an investigation. A few days pass and still no box. What the crap?? So I go over and we open a claim/investigation.
After 8 business days they do not find my box (did they even look for it?) and now I can get my refund for the insured amount plus the shipping cost…except that takes almost 3 weeks. But it finally arrives and I get my refund. Fine. But where on God’s green Earth is the freakin’ box?? It has to be somewhere, right? It can’t just *POOF* and disappear.
I hope some big-wig at UPS finds this blog entry and can explain to me the detailed, play by play, minute by minute process of doing an investigation on a missing package. The stupid canned response I would get from every UPS employee I spoke with was “well, we get so many packages that come through the warehouse every day it’s hard to look for one package in particular.” Okay, yeah….I understand that tons of packages come through the warehouse everyday. So what? You’re U-P-Freakin-S. Shouldn’t you have some sort of insanely accurate way of tracking lost packages after all this time you’ve been in business? Shouldn’t you have an incredible technique or process to find the property that people have trusted you with?? Do you not understand that the contents of the package could represent hours and hours and hours of somebody’s hard work and it’s something they’re extremely proud of?? How can a box get scanned at the facility and then somewhere between being scanned and getting delivered to it’s destination (which is only 20 minutes apart) it just disappears? Tell me, because I really want to know. How do 2 out of 3 of my packages arrive safely when I shipped all 3 of them from the exact same UPS Store on the exact same date at the exact same time? It makes absolutely no sense whatsoever.
My thoughts are as follows. UPS needs to find out who was scanning incoming packages at the Little Rock, Arkansas UPS facility on August 28, 2013 and they need to go to that person’s house and question them and search their home and garden. Next, they need to find out which employee handles the next step after the incoming packages are scanned, and question/investigate them the same way they did the first person. Next, find out was loading the packages into the trucks. Question/investigate them and their home. Next, find out which driver(s) would have been making deliveries to the Sherwood, Arkansas area that day. Question/investigate them and their homes.
A box measuring 20x20x48 and weighing 52 pounds doesn’t just disappear….it’s impossible. Get your lazy poo-colored uniform wearing butts over to the Little Rock facility and start opening every package that size and find my box. If you still can’t find it, then guess what….you have thieves working at your facility and they’re stealing people’s stuff. That’s the conclusion that everybody who hears this story is coming to.
I finally finished building the new box to replace the one that was “lost” and when I packed it I made a very special request:
Hopefully brown won’t let me down again but if this one also disappears, then something is definitely fishy and you can say you heard it here first —> UPS employs thieves at the Little Rock, Arkansas facility.!
So, how has brown let you down?